Agent Description

Zowie is an AI customer service platform that automates conversations across all channels and languages while maintaining your brand voice. It helps businesses resolve customer inquiries instantly, reduce support costs, and deliver seamless 24/7 assistance.

Key Features

• Omnichannel Automation – Works on email, chat, social media, and messaging apps
• Multilingual Support – Understands and responds in 50+ languages
• Brand-Aligned Responses – Customizable tone and style for consistency
• Instant Issue Resolution – Solves common problems without human intervention
• Seamless Human Handoff – Escalates complex cases to live agents
• Continuous Learning – Improves accuracy using past interactions

Use Cases

• E-Commerce Support – Handles returns, order tracking, and product questions
• SaaS Customer Service – Resolves account and technical issues
• Hospitality & Travel – Manages bookings, cancellations, and FAQs
• Retail Assistance – Provides instant responses to shopper inquiries

Differentiation Factors

• True Omnichannel – Unified AI across all customer touchpoints
• Brand Customization – Unlike generic bots, adapts to your unique voice
• Zero-Training AI – Learns autonomously from your knowledge base

Frequently Asked Questions

Q: How quickly can Zowie deploy?
A: Most implementations take under 48 hours with pre-built industry templates.

Q: Does it work with our existing helpdesk?
A: Yes—integrates with Zendesk, Freshdesk, Intercom, and more.

Q: Can it handle complex customer issues?
A: Resolves common inquiries automatically and smartly escalates others to agents.

Q: Is there a free trial?
A: Yes—14-day trial available with full functionality.