Agent Description

Outverse helps businesses deflect 80% of complex support tickets and resolve the rest faster using AI agents and internal copilots. It combines automated issue resolution with agent assistance tools to streamline customer service operations.

Key Features

• AI Support Agents – Automatically handle complex customer inquiries
• Internal Copilots – Assist human agents with real-time suggestions
• Ticket Deflection – Reduce support volume with AI-driven self-service
• Multi-Channel Support – Works across email, chat, and helpdesk platforms
• Knowledge Base Integration – Pulls from existing docs to provide accurate answers
• Performance Analytics – Tracks deflection rates and resolution times

Use Cases

• Enterprise Support Teams – Scale operations without expanding headcount
• E-Commerce & SaaS – Handle returns, billing, and technical issues
• IT Helpdesks – Automate password resets and troubleshooting
• Customer Success – Proactively address common user concerns

Differentiation Factors

• Complex Ticket Handling – Goes beyond basic FAQs to resolve intricate issues
• Human-AI Collaboration – Copilots boost agent productivity without full automation
• Enterprise-Grade Security – SOC 2 compliant with strict data controls

Frequently Asked Questions

Q: How does Outverse handle sensitive customer data?
A: All data is encrypted and compliant with GDPR/CCPA. Enterprise plans include private cloud options.

Q: Can it integrate with our existing helpdesk?
A: Yes—supports Zendesk, Freshdesk, Intercom, and major CRM platforms.

Q: What’s the setup time?
A: Most teams deploy in under 2 weeks using pre-built templates.

Q: Does it work for non-English support?
A: Currently English-first, with multilingual expansion planned for 2025.