Agent Description

Parloa AMP is a low-code platform that empowers enterprises to design autonomous AI agents tailored to business goals, replacing scripted flows with natural language-driven, dynamic conversations. It integrates with CRMs, ERPs, and CCaaS systems, enhancing customer service with scalable, secure automation.

Key Features

• Designs AI agents using natural language prompts and low-code interface.
• Integrates with Salesforce, ServiceNow, Zendesk, and CCaaS platforms like Genesys.
• Supports multi-channel automation: phone, chat, SMS, and messaging apps.
• Ensures quality with thousands of simulated conversations for pre-deployment testing.
• Provides real-time translation and agent assistance with generative AI
• Offers enterprise-grade security with ISO 27001, SOC 2, GDPR, and HIPAA compliance.
• Enables upselling and cross-selling through personalized AI interactions.

Use Cases

• Contact Center Automation: Handles FAQs, routing, and authentication, reducing human agent workload by 40% for brands like Decathlon, per parloa.com.
• Multilingual Support: Facilitates global customer service with real-time translation, enabling seamless interactions, as seen with Swiss Life.
• Self-Service Processes: Automates address changes and order tracking, boosting satisfaction for insurance firms like AGILA, per parloa.com.
• Revenue Generation: Drives upsell opportunities via personalized recommendations, increasing conversions for retailers, as noted in Parloa’s case studies.

Differentiation Factors

• Natural language briefings replace rigid scripts, unlike Talkdesk’s flow-based systems.
• Enterprise-scale simulation testing outshines Genesys Cloud’s limited QA tools.
• Real-time translation and Microsoft Azure integration beat Five9’s regional focus.

Pricing Plans

• No Public Pricing Listed: Custom pricing based on business needs; 
• Free Demo: Schedule a demo via the website to explore features and integrations.
• Enterprise Plans: Tailored for scale, including Azure billing and custom terms. 

Frequently Asked Questions (FAQs)

• What is Parloa AMP?
  Parloa AMP is a low-code platform for building AI agents that automate customer service with natural, dynamic conversations across multiple channels.
• How does Parloa ensure AI reliability?
  It uses thousands of simulated conversations to test agents before deployment, ensuring accuracy and compliance.
• Can Parloa integrate with my systems?
  Yes, it connects seamlessly with CRMs, ERPs, and CCaaS platforms like Salesforce and Genesys.
• Is Parloa secure for sensitive data?
  Absolutely, it’s ISO 27001, SOC 2, GDPR, and HIPAA compliant, with data isolation and content filtering.