Agent Description

PolyAI provides enterprise-grade voice assistants that handle complex customer inquiries with natural, human-like conversations across multiple channels. Deployed in weeks, it integrates seamlessly with existing systems, serving industries like hospitality, banking, and retail with scalable, secure solutions.

Key Features

• Resolves 50%+ of calls autonomously, handling tasks like bookings and payments.
• Supports 10+ languages with customizable brand voices for consistent experiences.
• Integrates with CRMs, Twilio, and existing tech stacks for seamless deployment.
• Offers real-time analytics dashboards for performance monitoring and insights.
• Ensures 99.9% uptime with ISO 27001, SOC 2, and GDPR compliance.
• Deploys voice assistants in 6 weeks or less, trained on billions of conversations.
• Enables natural interruptions and topic changes with advanced dialogue management.

Use Cases

• Hospitality: Automates hotel bookings and guest inquiries, achieving 85% CSAT and $7.2M in revenue, as seen with Landry’s Golden Nugget.
• Telecommunications: Manages account services and troubleshooting, reducing wait times by 40+ minutes, as deployed by major UK telcos.
• Retail Banking: Handles authentication and billing queries, cutting operational costs by 90% while prioritizing complex calls for agents.
• Healthcare: Streamlines patient appointment scheduling and billing, ensuring compliance and 24/7 support with multilingual capabilities.

Differentiation Factors

• Handles 87% of calls from day one, outperforming Voiceflow’s lower containment rates.
• Voice-first focus with proprietary NLU surpasses chat-focused platforms like Yellow.ai.
• Rapid 4-6 week deployment beats slower setups of competitors like Inbenta.

Pricing Plans

• Custom Pricing: Per-minute pricing includes performance improvements, maintenance, and 24/7 support; contact sales@poly.ai for quotes.
• Free Trial: Available to test capabilities, details via demo scheduling.

Frequently Asked Questions (FAQs)

• What is PolyAI?
  PolyAI is a voice-first conversational AI platform that automates customer service with natural, human-like voice assistants for enterprises.
• How quickly can PolyAI be deployed?
  Voice assistants can be customized and deployed in as little as 4-6 weeks, tailored to your brand and needs.
• Is PolyAI secure for sensitive industries?
  Yes, it complies with ISO 27001, SOC 2, PCI DSS, and GDPR, ensuring robust data security.
• Can PolyAI handle multilingual interactions?
  Yes, it supports 10+ languages, switching seamlessly and maintaining brand consistency across regions.