Agent Description

Retell AI is an advanced platform for creating production-ready AI voice agents that deliver human-like interactions with ~800ms latency, seamlessly integrating with CRMs, telephony systems, and automation tools. Backed by Y Combinator, it simplifies the development, testing, and monitoring of scalable voice agents for enterprise-grade customer engagement.

Key Features

• Builds AI voice agents with ~800ms latency for near-real-time conversations.
• Integrates with Twilio, Vonage, Zendesk, and 5,000+ platforms via API.
• Offers Conversation Flow to reduce AI hallucinations and ensure structured responses.
• Provides comprehensive testing with built-in LLM features for edge-case handling.
• Deploys agents across phone, web, SMS, and more with one-click setup.
• Monitors performance with post-call analysis, sentiment tracking, and latency metrics.
• Ensures 99.99% uptime with secure, HIPAA/SOC 2-compliant infrastructure.

Use Cases

• Customer Support Automation: Handles FAQs, order tracking, and billing queries for e-commerce, reducing wait times by 50%, as seen in telehealth deployments.
• Lead Qualification: Engages prospects with personalized conversations, syncing qualified leads to CRMs like Salesforce, boosting conversion rates for sales teams.
• Healthcare Scheduling: Books appointments and answers patient queries with HIPAA-compliant agents, streamlining operations for clinics, per retellai.com.
• Dispatch Services: Automates notifications for logistics, providing real-time updates to customers and dispatch teams, enhancing efficiency in utilities.

Differentiation Factors

• 800ms latency and proprietary turn-taking model outpace Vapi AI’s slower responses.
• No-code templates and multi-platform deployment surpass Parloa’s complex setup.
• Transparent $0.07/min pricing beats Vapi AI’s fragmented cost structure.

Pricing Plans

• Pay as you go: $0 to start. Charge after you use.
• Enterprise Plan: Custom pricing with premium Slack support and dedicated teams; 

Frequently Asked Questions (FAQs)

• What is Retell AI?
  Retell AI is a platform for building, testing, deploying, and monitoring AI voice agents that deliver human-like interactions with low latency and seamless integrations.
• How fast are Retell AI’s voice agents?
  They respond in ~800ms, offering near-real-time conversations with natural interruption handling, powered by a proprietary turn-taking model.
• Is Retell AI secure and compliant?
  Yes, it adheres to HIPAA, SOC 2, and GDPR standards with encryption and secure data handling for sensitive industries.
• Can Retell AI integrate with my CRM?
  Yes, it connects with CRMs like Salesforce and Zendesk, plus telephony systems like Twilio, for seamless workflows.