Agent Description

Forethought is an AI-powered customer support platform that leverages generative AI to automate inquiries, streamline ticket routing, and empower agents with real-time insights. Designed for scalability, it processes over one billion interactions monthly, ensuring top-tier customer experiences with minimal human intervention.

Key Features

• Resolves common inquiries instantly via chat, voice, and email with Forethought Solve.
• Prioritizes and routes tickets based on intent and sentiment using Forethought Triage.
• Suggests responses and knowledge articles to agents through Forethought Assist.
• Generates automated workflows with Autoflows, configurable in under five minutes.
• Supports multilingual interactions in 40+ languages with branded interfaces.
• Provides deep analytics and proactive insights via Forethought Discover.
• Ensures security with HIPAA compliance, SSO/SAML, and configurable redaction rules.

Use Cases

• E-commerce Retailers: Automates order status queries and returns, deflecting 60% of tickets to reduce agent workload.
• SaaS Companies: Enhances user support with instant resolutions and AI-driven onboarding, improving CSAT scores.
• Financial Services: Prioritizes urgent inquiries with sentiment analysis, ensuring compliance and faster resolutions.
• Travel Industry: Streamlines booking changes and customer inquiries across channels, cutting response times significantly.

Differentiation Factors

• Autoflows enable no-code workflow automation, surpassing rigid systems like Zendesk.
• Processes one billion monthly interactions, outscaling competitors like Intercom.
• Agentic AI handles multi-step reasoning, unlike RAG-based tools like Gorgias.

Pricing Plans

• Basic Plan: Platform access with limited deflections; custom pricing based on ticket volume, contact sales.
• Professional Plan: Includes advanced support add-ons and higher deflection limits; pricing via demo.
• Enterprise Plan: Full features, advanced support, and custom integrations; tailored quotes required.

Frequently Asked Questions (FAQs)

• What is Forethought?
  Forethought is a generative AI platform that automates customer support, prioritizes tickets, and assists agents to enhance efficiency and customer satisfaction.
• How does Forethought differ from traditional chatbots?
  Its agentic AI resolves complex issues with multi-step reasoning and automated workflows, unlike basic chatbots reliant on decision trees.
• Is Forethought secure for sensitive data?
  Yes, it offers HIPAA compliance, SSO/SAML authentication, and configurable redaction for robust data protection.
• Can Forethought integrate with my helpdesk?
  Yes, it seamlessly integrates with Zendesk, Salesforce, and other major CRMs for streamlined workflows.