Agent Description

TalkStack’s AI agent, Joy, revolutionizes customer support and sales by handling complex tasks in over 20 languages via text, voice, and digital messaging. With enterprise-grade security, it automates workflows, integrates seamlessly, and delivers human-like, empathetic interactions.

Key Features

• Automates up to 98% of Tier 1-2 support cases with human-like responses.
• Supports over 20 languages, including Asian dialects, for global reach.
• Integrates with Gmail, SAP ERP, Zendesk, WhatsApp, and Slack.
• Creates custom AI agents with cloned voice and style in minutes.
• Provides omnichannel support across calls, SMS, WhatsApp, and email.
• Ensures SOC 2-compliant data security and GDPR adherence.
• Offers visualized insights and call transcripts for performance analysis.

Use Cases

• Customer Support Automation: Handles 90% of inquiries, reducing response times for NTUC First Campus, per aibase.com.
• Lead Qualification: Filters hundreds of leads in minutes, boosting conversions for Yourlife.io, per aibase.com.
• Appointment Scheduling: Frees sales teams by automating bookings, as seen with ShiftSmart’s rapid call system setup.
• Multilingual Outreach: Enhances global engagement with tailored interactions, supporting Fliggy’s AI-driven inquiries, per aibase.com.

Differentiation Factors

• True agentic AI with dynamic task chaining, unlike Outreach’s rigid rule-based systems.
• 98% automation rate with graceful human escalation surpasses Yellow.ai’s 80% resolution.
• No-code agent creation in minutes outshines Cognigy’s complex setup.

Pricing Plans

• Trial: You are just getting started. $0 per call minute
• Starter: For over 5000 call minutes/month $0¹⁵ per call minute
• Enterprise: For over 10,000 call minutes/month $0¹² per call minute

Frequently Asked Questions (FAQs)

• What is TalkStack AI?
  TalkStack AI is a platform with Joy, an AI agent that automates customer support and sales tasks in multiple languages with enterprise security.
• How does Joy handle escalations?
  Joy gracefully escalates complex issues to human agents, either asynchronously or live, ensuring seamless support.
• What integrations does TalkStack support?
  It integrates with Gmail, SAP ERP, Zendesk, WhatsApp, Slack, and offers custom integrations.
• Is TalkStack secure?
  Yes, it’s SOC 2 and GDPR compliant, ensuring top-tier data protection.