Agent Description

Vapi is a robust platform designed for developers to build, test, and deploy advanced voice AI agents in minutes, handling millions of calls with natural, real-time conversations. It offers flexible APIs and SDKs to integrate custom voice assistants into customer support, sales, and other operational workflows.

Key Features

• Builds voice AI agents in minutes with customizable conversational flows.
• Supports 100+ languages, including English, Spanish, and Mandarin, for global reach.
• Integrates with speech-to-text (Deepgram, Google), LLMs, and text-to-speech (Neuphonic, Azure).
• Ensures ultra-low latency (~800ms) with optimized real-time audio infrastructure.
• Scales to millions of concurrent calls with Kubernetes-based reliability.
• Provides analytics dashboards for call logs, transcripts, and performance metrics.
• Allows custom model integration for transcription, LLMs, and TTS via API keys.

Use Cases

• Customer Support Automation: Deploys AI agents to handle inbound support calls, reducing wait times by 40% for e-commerce and SaaS businesses like Luma Health.
• Sales Outreach: Automates outbound lead qualification calls, boosting engagement for B2B sales teams, as seen with Y Combinator startups.
• Healthcare Scheduling: Manages patient appointment bookings with HIPAA-compliant voice agents, improving efficiency for medical practices.
• E-commerce Order Processing: Handles order inquiries and tracking for retail websites, enhancing customer experience with real-time responses.

Differentiation Factors

• Ultra-low latency (~800ms) and proprietary endpointing surpass Vocode’s modular setup.
• Developer-first APIs with 1M+ concurrent call scalability outshine Bland AI’s enterprise focus.
• Open-source SDKs and custom model support offer more flexibility than Retell AI’s closed systems.

Pricing Plans

• Pay-as-You-Go/Ad-Hoc Infra: Starts at $0.05/minute for basic features; additional costs for LLMs 
• Agency: $400 / month, starts at $0.14 / min or basic features; additional costs for LLMs 
• Startup: $800 / month, starts at $0.12 / min
• Enterprise Plan: Custom pricing with volume discounts, 24/7 Slack support, and advanced integrations; contact sales@vapi.ai for quotes. Users should verify pricing on the website, as costs vary by call volume and integrations.

Frequently Asked Questions (FAQs)

• What is Vapi?
  Vapi is a platform for developers to build, test, and deploy AI voice agents that handle real-time conversations for customer support, sales, and more.
• How fast can I deploy a voice agent with Vapi?
  Developers can create and deploy a fully functional voice agent in under 5 minutes using Vapi’s dashboard and templates.
• Does Vapi support multilingual agents?
  Yes, Vapi supports over 100 languages, enabling natural conversations in diverse markets.
• Is Vapi secure for sensitive industries?
  Vapi offers HIPAA and SOC 2 Type 2 compliance, ensuring data privacy for healthcare and other regulated sectors.