Agent Description

OneReach.ai is an enterprise-grade, no-code platform that enables organizations to build and deploy Intelligent Digital Workers (IDWs), multimodal AI agents that automate complex workflows across 60+ channels. Recognized as a Gartner Magic Quadrant Leader, it transforms customer service, HR, and IT operations with hyperautomation and human-in-the-loop collaboration.

Key Features

• Builds no-code AI agents with Generative Studio X for rapid deployment.
• Integrates with 60+ systems, including Salesforce, ServiceNow, and Slack.
• Supports multimodal interactions across voice, SMS, email, and chat.
• Offers real-time analytics and customizable dashboards for performance insights.
• Ensures SOC 2 and GDPR compliance with encrypted data and role-based access.
• Provides AI Vision for processing images and videos in workflows.
• Enables channel-juggling for seamless context-sharing across platforms.

Use Cases

• Call Center Transformation: IDWs filter inbound calls, coach agents, and automate resolutions, reducing handle time by 40% for a telecom provider, per onereach.ai.
• HR Automation: Streamlines onboarding, benefits education, and compliance updates, saving HR teams hours, as seen with athenahealth’s deployment.
• Customer Engagement: Connects 10,000 farmers across 12 countries via WhatsApp, sharing crop disease alerts, enhancing responsiveness for an NGO, per onereach.ai.
• IT Helpdesk Support: Automates ticket resolution and system monitoring, cutting downtime by 30% for a financial institution, as noted in Gartner reviews.

Differentiation Factors

• No-code orchestration canvas outshines Dialogflow’s code-heavy setup.
• Channel-juggling for cross-platform context surpasses Kore.ai’s limited multimodality.
• 1B+ conversations annually with proven scalability beats Boost.ai’s smaller footprint.

Pricing Plans

• Standard Tier: Starts at $300/month, includes core features and limited integrations.
• Enterprise Solutions: Custom pricing for large-scale needs; 
• Free Trial: 14-day trial available, no credit card required; details at onereach.ai. Users should verify pricing on the website, as costs vary by integrations and scale.

Frequently Asked Questions (FAQs)

• What is OneReach.ai
  OneReach.ai is a no-code platform for building Intelligent Digital Workers, AI agents that automate workflows and enhance customer and employee experiences across multiple channels.
• How does OneReach ensure data security?
  It complies with SOC 2 and GDPR, using end-to-end encryption and role-based access controls to protect data at rest and in transit.
• Can non-technical users create IDWs?
  Yes, its no-code Generative Studio X allows business users to design and deploy AI agents without coding expertise.
• What channels does OneReach support?
  It supports 60+ channels, including Slack, Microsoft Teams, SMS, voice, and social media, with deep native integrations.