Agent Description

Lilac Labs develops Lilac Voice, a specialized voice AI platform that automates order-taking for QSRs, streamlining drive-thru, phone, and reservation processes with high accuracy and multilingual support. Backed by Y Combinator, it integrates with POS systems to reduce labor costs and enhance customer experiences in a labor-scarce industry.

Key Features

• Automates drive-thru and phone orders with 98% accuracy using advanced voice recognition.
• Supports multiple languages, including English, Spanish, French, and Mandarin.
• Integrates seamlessly with POS systems like PAR Brink and HME NEXEO platforms.
• Upsells and cross-sells consistently, boosting average order value by 15-20%.
• Provides real-time analytics on order patterns, peak hours, and customer preferences.
• Ensures PCI-compliant payment processing with bank-level encryption for phone orders.
• Handles complex orders, special requests, and allergies with conversational intelligence.

Use Cases

• Drive-Thru Automation: Reduces wait times by 45% and labor costs by up to $100,000 annually for California QSRs, enabling staff to focus on food preparation.
• Phone Order Efficiency: Manages multiple calls simultaneously, eliminating hold times and reducing abandoned calls for busy pizzerias, with 85% fewer order errors.
• Multilingual Customer Service: Serves diverse communities by processing orders in Spanish, French, and Mandarin, expanding market reach for franchisees.
• Revenue Optimization: Increases check size through AI-driven upselling, as seen in chains deploying Lilac Voice across 500+ locations for consistent revenue lifts.
  
  

Differentiation Factors

• 98% order accuracy surpasses Presto Voice’s 30% autonomous order completion rate.
• Zero hardware costs and seamless POS integration outshine VOICEplug’s costly setups.
• Real-time testing with Hamming AI ensures reliability, unlike ConverseNow’s slower iterations.

Pricing Plans

• Free Pilot Program: Limited-time offer for QSRs to test Lilac Voice with no upfront costs; contact sales@drive-thru.ai for eligibility.
• Subscription Plans: Custom pricing based on location count and usage; typically includes setup, support, and analytics; request quotes via sales@drive-thru.ai. Users should verify pricing on the website, as costs depend on deployment scale and requirements.

Frequently Asked Questions (FAQs)

• What is Lilac Labs?
  Lilac Labs provides Lilac Voice, an AI agent that automates drive-thru and phone ordering for QSRs, enhancing efficiency and reducing labor costs with 98% accuracy.
• How does Lilac Voice integrate with my restaurant?
  It seamlessly connects to existing POS systems like PAR Brink and kitchen displays, requiring no new hardware and minimal setup time.
• Can Lilac Voice handle multilingual orders?
  Yes, it supports English, Spanish, French, Mandarin, and more, automatically detecting and responding in the customer’s language.
• What are the cost savings with Lilac Voice?
  It can save up to $100,000 annually per location in labor costs and boost revenue by 15-20% through consistent upselling.