Agent Description

Microsoft Copilot Studio Agent Builder is a versatile, low-code platform for building custom AI agents that automate workflows, answer queries, and execute tasks using natural language or a graphical interface. It integrates with Microsoft 365, external data sources, and third-party apps, enabling scalable, enterprise-grade conversational AI solutions.

Key Features

• Creates agents using natural language prompts or a low-code graphical interface.
• Integrates with Microsoft 365, SharePoint, and third-party apps like Workday and Zendesk.
• Supports multi-agent orchestration for complex, collaborative task execution.
• Publishes agents to Microsoft Teams, websites, and Microsoft 365 Copilot Chat.
• Enables autonomous agents for event-triggered task automation without human input.
• Provides enterprise-grade security with customer-managed encryption keys.
• Offers pre-built templates for HR, IT helpdesk, and other business functions.

Use Cases

• Customer Service Automation: Enhances cruise line guest experiences by automating booking inquiries and complaint resolutions, as noted by Holland America’s Scott Petit.
• Employee Support: Streamlines HR queries with an Employee Self-Service Agent, reducing response times by 30% for benefits and policy questions, per microsoft.com.
• IT Helpdesk: Deploys an IT support agent to resolve technical issues via Teams, improving resolution rates for enterprises, as seen in Copilot Studio case studies.
• Sales Optimization: Integrates with Dynamics 365 to provide real-time customer insights, boosting sales efficiency for retail, per Microsoft Ignite 2024 demos.

Differentiation Factors

• Seamless Microsoft 365 integration surpasses Salesforce Einstein’s limited ecosystem.
• Multi-agent orchestration outshines Google Dialogflow’s single-agent focus.
• Low-code accessibility for non-developers beats AWS Lex’s technical complexity.

Pricing Plans

• Microsoft Copilot Studio: $200.00, 25,000 messages/month, paid yearly
• Microsoft Copilot Studio: Pay-as-you-go Start using Copilot Studio without any commitment up front
• Microsoft 365 Copilot: $30.00 user/month, paid yearly Or $31.50 billed monthly Annual commitmen

Frequently Asked Questions (FAQs)

• What is Microsoft Copilot Studio Agent Builder?
  It’s a low-code platform for creating custom AI agents that automate tasks and integrate with Microsoft 365 and external data for enterprise use.
• Can non-developers use Copilot Studio?
  Yes, its natural language interface and pre-built templates make it accessible to users without coding skills.
• How does it ensure data security?
  It offers enterprise-grade security with customer-managed keys and Microsoft 365 compliance policies.
• What channels can agents be deployed to?
  Agents can be published to Microsoft Teams, websites, mobile apps, and Microsoft 365 Copilot Chat.