Agent Description

Coval is an AI-driven platform that automates the simulation and evaluation of voice and chat agents, enabling developers to test thousands of scenarios from minimal inputs. Built on expertise from Waymo’s testing infrastructure, it ensures reliable, enterprise-grade AI performance across modalities.

Key Features

• Simulates thousands of scenarios from prompts, transcripts, workflows, or audio inputs.
• Evaluates performance with built-in metrics like latency, accuracy, and instruction compliance.
• Supports custom metrics tailored to specific business needs.
• Integrates with CI/CD pipelines for automated regression testing via GitHub.
• Provides real-time production monitoring with performance alerts and workflow tracing.
• Offers human-in-the-loop labeling and audio replay for detailed analysis.
• Enables testing across diverse personas, voices, and environments for robust coverage.

Use Cases

• Customer Service Teams: Tests chatbots for handling diverse inquiries, ensuring consistent responses in high-stakes scenarios like banking or retail.
• Healthcare Developers: Evaluates voice agents for appointment scheduling, verifying compliance with privacy standards and accuracy under stress.
• E-commerce Platforms: Simulates user interactions for sales assistants, optimizing for engagement and conversion across global markets.
• AI Startups: Accelerates prototyping by automating testing, allowing rapid iteration for voice-enabled apps or multi-agent systems.

Differentiation Factors

• Probabilistic testing inspired by autonomous vehicles ensures broader scenario coverage than static tools like LangChain.
• Seamless CI/CD integration and real-time monitoring outpace manual testing platforms like Selenium.
• Customizable metrics and multi-modal support (voice/text) surpass generic evaluation tools like Botium.

Pricing Plans

• Free Trial: Available to test core simulation and evaluation features; specific limits not detailed, contact sales for access.
• Paid Plans: Tiered plans for startups and enterprises, including CI/CD integration and dedicated support; pricing requires consultation. Users should visit the website or schedule a demo (via https://bit.ly/coval-demo) for current pricing details, as plans are not publicly specified.

Frequently Asked Questions (FAQs)

• What is Coval?
  Coval is an AI platform that automates simulation and evaluation of voice and chat agents, testing thousands of scenarios for reliability and performance.
• How does Coval differ from manual testing?
  It automates testing with probabilistic scenarios and CI/CD integration, reducing manual effort and ensuring comprehensive coverage.
• Can Coval test both voice and text agents?
  Yes, it supports multi-modal testing with customizable voices, personas, and environments for both voice and chat interactions.
• Is coding required to use Coval?
  No, its intuitive interface and no-code options make it accessible, though developers can customize via APIs and SDKs.